Customer Testimonials

Here at T&G we are very proud of customer care and receive many letters thanking us, please see a selection below!

Letter received May 2013

" Just a few words to thank you personally for your kind attention in finding us and sending us a replacement lid for our Cream & Country teapot, which we love. It was very kind and helpful of you to send the lid so quickly and so well packaged and not to charge is even for the postage."

Two grateful pensioners

E-mail received March 2013

"Just a quick message to thank you for the quick replacement of our salt mill. We received it today.

I have already begun telling people about the wonderful service and great products of T&G Woodware and will continue to do so."

This was from a customer in New Zealand to our Distributor.

E-mail received March 2013

"Just to say many thanks for such excellent customer service with the ultra rapid dispatch of replacement crush grind mechanisms for my trusty Capstan mills. Top work!""

E-mail received March 2012

"Hi Chris,

I just wanted to write to say how FANTASTIC the two Wendy's are. Wendy number 1 (Rust) is our absolutey favourite rep, her product knowledge and service is second to none and Wendy number 2 (who's surname I don't know but is based in the office) is always superb, efficient and helpful and who is also known as Wendy Number 1 when I'm asking her something.

Also I have had a customer from Lincolnshire (Yes we are in North Yorkshire) who is collecting Street Party and doesn't have the internet she has told me that she is exceptionally impressed with ours and T&G's service and I thought I would pass that on too.

Lastly - you may want to let Wendy number 1 out of her isery as I wouldn't tell her why I wanted your e-mail address!!

Best wishes, Tanya Umpleby, Cooking Fantastic

E-mail received December 2011

"Dear Fiona
Thank you very much for your prompt attention...... I think I shall be treating myself to a few items in the future!"

E-mail received December 2011

"Dear Fiona

I would like to say what a pleasure it has been to deal with such an efficient and helpful lady, you are an asset to your company and obviously your companies policy to deal with any complaints from your customers is second to none. If more British companies adopted your company attitude I am sure they would be more successful and restore some of the bad feeling people have about customer care in Britain. I will not hesitate to purchase your products and recommend you to my family and friends. Once again thank you for the speed you dealt with this, I was amazed at how much I missed my combi mill. All the best to you and your company this Christmas and New Year."

E-mail received December 2011

"We are ...... impressed with the service we have received having been sent a new mill which we are delighted with. We shall certainly consider buying T&G Woodware in the future."

E-mail received December 2011

"They did indeed arrive on Saturday. Thank you very much indeed. I shall enjoy using them. And shall of course recommend T&G!"

E-mail received December 2011

"Thank you for your letter dated 25 November 2011 and for returning my lovely pepper mill in perfect working order. I am both grateful and impressed."

E-mail received December 2011

"Thank you so much for your amazingly prompt reply to my query re a pepper grinder which was no longer functioning.

The replacement part arrived by return. Fantastic service."

Letter received November 2011

"I would like to record my thanks to you personally for the time and effort you put in to get our pepper mill grinding mechanism repaired. It seems to work fine now - which is great - so every time we use it we will think of you!

Thank you again for your help in this matter; I'm sure your superb service will ensure that your firm is around for a long time to come."

E-mail received November 2011

"Hi Fiona

Thank you very much, what a change in this day and age to see such prompt action and customer support."

E-mail received November 2011

"Good Morning Fiona

I just wished to express my thanks for the speedy way in which my enquiry was dealt with. I received the package today and now have a functioning pepper mill. What a fantastic example of customer service!"

** E-mail received Nove

Why T&G?

Whatever you are looking for, take a moment to see what’s cooking on the T&G website.

T&G offer own designed fabulous products from everyday kitchen essentials to the current vintage and retro trends. As always, whatever you choose, you can trust that it represents value in every sense. This means thoughtfully designed, responsibly sourced, exceptional quality products made to withstand the demands of real life.

If you are looking for cutting boards, then we have one for every occasion, the choice is endless either hevea, rich acacia, rustic acacia or even FSC® certified beech wood, our cutting boards stand the test of time and are ideal for everyday use or for presentation and serving.

Our award winning CrushGrind® mills continue to lead the market, the ceramic mechanism allows you to effortlessly grind whole dried herbs and spices as well as sea salt and whole peppercorns. Throughout our salt and pepper grinder collections there is a choice for everyone from dynamic to traditional and a grinder to suit every taste and pocket.

T&G's collection doesn't stop there, we have everything you need for the kitchen, including, mugs, teapots, tea cosies, egg cups, bowls, storage, bread bins, utensils, trolleys, FSC® certified cork mats, trivets and trays and vintage look textiles and much more!

Browse our fantastic range of products, and please do not hesitate to contact us if you have any questions, we would love to hear from you!