7. Salt, Pepper & Spice mill lifetime mechanism guarantee
T&G only offer a lifetime mechanism guarantee on salt, pepper and spice mills. The guarantee covers the mechanism within the mill; damage to the body or faults resulting from abuse, neglect or failure to follow the instructions for use, are not covered. Consumer statutory rights are not affected
In order to validate your lifetime mechanism guarantee you will need to make direct contact with the retailer or website that you originally purchased the item from. If you purchased your product from this T&G website and it develops a fault that needs to be repaired please contact [email protected]
You will need to provide us with a brief description of the fault and, if possible, digital photos of the problem, to help assess the claim. We'll also need to know the model number and date of purchase; you will find all this information on your original sales order/receipt form. This acts as your guarantee, so please make sure you keep it safe.
If we are unable to repair the mechanism within your item, we will replace it with an item of equivalent specification. If no equivalent product is available we will discuss an alternative settlement with you, and we will always do our best to make sure that you are satisfied with the outcome.